Terms of Service

Please read carefully. These Terms include a binding individual arbitration agreement and a class-action waiver (Section 15) that affect how disputes are resolved, and a limitation of liability (Section 12). By creating an account, publishing a listing, contacting a seller, or otherwise using PilotMarket, you agree to these Terms.

1. Who we are & acceptance

PilotMarket is an online listing marketplace owned and operated by HDC Brands LLC, a New Jersey limited liability company ("we", "us", "our"). PilotMarket is developed and produced under the Carbon Grey Labs brand (carbongreylabs.com), which is a product-studio brand of HDC Brands LLC and is not a separate legal entity. These Terms of Service ("Terms") are a binding agreement between you ("you", "user") and HDC Brands LLC. If you use PilotMarket on behalf of a business or another person, you represent that you have authority to bind that party. If you do not agree, do not use the service. Contact: support@carbongreylabs.com.

2. Eligibility & U.S.-only service

You must be at least 18 years old and able to form a binding contract. PilotMarket is offered for use in the United States only; you are responsible for complying with the laws that apply to your listing, advertising, sale, rental, purchase, and location. The service is not directed to children, and we do not knowingly permit anyone under 18 to create an account. Dealer, agent, broker, and other commercial accounts may be subject to separate terms, onboarding, licensing verification, or compliance requirements.

3. What PilotMarket is (and is not)

PilotMarket is a venue: an online marketplace where sellers publish listings for vehicles, real property, and boats, primarily prepared in the VinPilot, HomiPilot, and BoatPilot applications (each a separate service of HDC Brands LLC with its own terms), and where buyers can browse listings and contact sellers. PilotMarket is not a party to any transaction between buyers and sellers. We are not a motor-vehicle dealer, real-estate broker or agent, yacht or boat broker, auctioneer, escrow service, lender, insurer, appraiser, inspection service, title or closing agent, property manager, law firm, or tax adviser, and we are not affiliated with, endorsed by, or sponsored by any manufacturer, NHTSA, the EPA, FEMA, the U.S. Census Bureau, the USCG, Carfax, AutoCheck, or any other marketplace or platform unless expressly stated. All trademarks belong to their respective owners and are referenced only for identification.

We do not take custody of items or funds, do not negotiate, transfer, or close sales or rentals, and do not guarantee that any listing will result in a sale, rental, or purchase. The decision to transact, the terms of any transaction, and the performance of any transaction are entirely between the buyer and the seller.

Words like "documented", "verified", and "machine-verified" describe specific, labeled checks (for example a VIN decode via NHTSA, a FEMA flood-zone lookup, or a hull ID format check) or a seller identity check, each as described where the label appears. They do not mean that PilotMarket has inspected an item, confirmed its condition, or guaranteed any listing fact.

4. Your account

You are responsible for the information you provide, for maintaining the confidentiality of your login, and for all activity under your account. Notify us promptly of any unauthorized use. We may refuse, suspend, or terminate accounts and remove listings at our discretion, including for violations of these Terms.

5. Seller responsibility for listing accuracy

All listing facts, including mileage, engine hours, title and lien status, ownership, condition, accident, damage and service history, property details, and disclosures, originate with the seller, and the seller is solely responsible for their accuracy and for the content of every listing they publish. Listing details labeled "seller-reported" come from the seller and are not independently verified by PilotMarket. The absence of a record is never a guarantee of condition or history. Sellers agree not to use PilotMarket to misrepresent an item, conceal defects, alter odometer or hour-meter evidence, list anything they do not own or lack authority to sell or rent, or violate any law or third party's rights. Sellers are responsible for all disclosures required in their jurisdiction.

6. Buyer responsibilities

Listings are marketing materials, not inspection reports. Before completing any purchase or rental, you are strongly encouraged to independently inspect the item or property (or obtain a professional inspection, survey, or title search), verify the seller's identity and authority, and use safe, traceable payment methods. Never wire money to someone you have not verified, and never treat a deal that seems too good to be true as genuine. PilotMarket does not offer escrow or payment protection for transactions between buyers and sellers.

7. Publishing from the Pilot apps & direct listings

Listings published from VinPilot, HomiPilot, or BoatPilot are transmitted to PilotMarket at the seller's instruction after the seller approves them in the source app. Each source app's own terms govern the creation of the listing package; these Terms govern its publication and display on PilotMarket. We may review, reject, or remove any listing (for example for policy violations, suspected fraud, or duplicates), and we may require identity verification before a listing goes live. Direct listings, where offered, are subject to the same rules.

8. Leads & communications

When a buyer contacts a seller through a listing, we relay the buyer's message and contact details to that seller. Leads belong to the listing's seller; we do not sell or share a listing's leads with other sellers or advertisers. You agree to use contact information received through PilotMarket only for the transaction it relates to, not for unsolicited marketing, harassment, or list-building. We may scan messages for fraud and abuse prevention.

9. Advertising, sponsored placements & fair housing

Paid placements on PilotMarket are always labeled ("Sponsored"). Advertising products (sponsored listings, professional plans, services placements) are governed by the ordering terms presented at purchase, which form part of these Terms.

Fair housing. Real-property listings and advertising on PilotMarket must comply with the federal Fair Housing Act and applicable state and local law. Listings must describe the property, never the preferred occupant: content that states or implies a preference, limitation, or discrimination based on race, color, religion, sex, disability, familial status, national origin, or any other protected characteristic is prohibited and will be removed. Sellers and advertisers remain responsible for the legality of their own listings and ads.

10. Your content & license to us; our IP; acceptable use

You retain ownership of the photos, text, and listing information you provide ("User Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, process, reproduce, display, and transmit your User Content to operate the marketplace, including displaying your published listings publicly and in search results, previews, and feeds. You represent that you own or have the rights to your User Content. The PilotMarket software, design, and brand are owned by HDC Brands LLC. You may not scrape, copy at scale, frame, or redistribute listings or marketplace data; build a competing database from the service; upload malware; interfere with the service; misrepresent your identity; or use the service to violate any law, platform rule, or third-party right.

11. Fees, third-party documents & availability

Browsing and contacting sellers is free. Publishing from a Pilot app is included with the app package purchased there; visibility upgrades and advertising products are priced as displayed at purchase and processed by our payment processor (Stripe). Except where required by law or stated at purchase, advertising fees are non-refundable once a campaign or placement has started.

Some listings display documents produced by third parties and passed through unchanged from the source app, for example a vehicle history report or an original manufacturer window sticker supplied via ClearVin, an approved NMVTIS data provider. Those documents are their provider's content: we do not author, edit, or verify them, and they are subject to the provider's terms and the NMVTIS disclaimer, which you may be required to acknowledge before viewing. A vehicle history report is not a substitute for an independent inspection, an unsuccessful lookup does not mean an item has a clean history, and such documents may not be resold, republished, scraped, aggregated, or used for any purpose prohibited by the Driver's Privacy Protection Act, the Fair Credit Reporting Act, or other applicable law. See vehiclehistory.gov for how to interpret NMVTIS information.

12. Disclaimers & limitation of liability

THE SERVICE AND ALL LISTINGS, CHECKS, DEAL RATINGS, AND OTHER CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT ANY LISTING, ITEM, PROPERTY, SELLER, OR BUYER.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HDC BRANDS LLC AND ITS OWNERS, MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST SALES, LOST DATA, OR LOSS OF GOODWILL, OR FOR ANY TRANSACTION, DISPUTE, OR INTERACTION BETWEEN YOU AND ANY BUYER, SELLER, OR THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (b) US $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless HDC Brands LLC and its owners, members, employees, and suppliers from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content or listings; (b) any transaction or dealing between you and a buyer, seller, or other user; (c) your violation of these Terms or any law or third-party right; or (d) your advertising on the service.

14. Release

If you have a dispute with another user of PilotMarket, you release HDC Brands LLC from claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with that dispute. You are solely responsible for your interactions with other users.

15. Dispute resolution: arbitration & class waiver

Most concerns can be resolved by emailing legal@carbongreylabs.com. If we cannot resolve a dispute informally within 30 days, you and we agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in New Jersey (or by telephone/video, or as otherwise agreed). You and we waive any right to a jury trial and to participate in a class, collective, or representative action. Either party may bring an individual claim in small-claims court instead. You may opt out of this arbitration agreement by emailing legal@carbongreylabs.com within 30 days of first accepting these Terms; opting out does not affect the other provisions. This section is governed by the Federal Arbitration Act.

16. Governing law, changes & general

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws rules; disputes not subject to arbitration will be brought exclusively in the state or federal courts located in New Jersey. We may modify the service or these Terms; material changes take effect when posted with a new "Last updated" date, and continued use means acceptance. Sections that by their nature should survive (including 5, 10, 12-16) survive termination. Any claim must be brought within one year of when it arose, to the extent permitted by law. If any provision is unenforceable, the rest remain in effect. You may not assign these Terms; we may assign them to an affiliate or successor. These Terms, the Privacy Policy, and the AI Policy are the entire agreement between us. Questions: support@carbongreylabs.com.